Our goal is to provide quality care of wellness to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers but our other clients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding space on our calendar that is no longer available to our other clients. To be respectful of your fellow clients, please contact us at 0813-8247-4774 as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least one week in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.
There'll also be IDR 50.000 cancellation fee per transaction.
A cancellation is considered late when the appointment is cancelled less than seven days before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, there would be no refund to the appointment fee that's already made.